Fansly Team Lead (Chat Sales)

HARP Agency is hiring a Fansly Team Lead to own the daily performance of our remote chatting team. You will lead people, improve chat sales quality and build reliable operations across our Fansly accounts.This is a management role in the adult creator industry. We are looking for someone who can turn performance data and conversation reviews into practical coaching and better team results.WHAT YOU WILL DO• Lead, coach and develop an English-speaking team of chatters; run regular feedback sessions and follow up on improvement plans.• Organise shifts, attendance, handovers and replacements to maintain reliable account coverage.• Review conversations for sales quality, creator tone of voice, customer experience and compliance with platform rules.• Track revenue, conversion, response times and other agreed KPIs; identify problems and report results with clear next steps.• Improve fan engagement and retention, messaging workflows and campaign execution together with the team.• Support recruitment and onboarding, maintain clear playbooks and help new chatters become productive.• Coordinate with content and management teams so chatters have the information and materials they need.• Handle operational escalations and take ownership of follow-through.WHAT WE ARE LOOKING FOR• Proven experience leading a chatting, sales or customer support team, including coaching and performance management.• Practical understanding of subscription-platform chat sales; hands-on Fansly experience is a strong advantage.• Strong written and spoken English for managing an international team and reviewing English-language conversations.• Confidence with spreadsheets, performance reports and CRM tools. Experience with OnlyMonster or similar tools is a plus.• A structured, dependable approach to scheduling, quality control and problem-solving.• Comfort working professionally with adult content and following platform policies and confidentiality requirements.WORKING ARRANGEMENTS• Remote, full-time role.• Compensation is negotiable based on experience and the scope of responsibility.• Working hours and team coverage expectations will be discussed during the interview.HOW TO APPLYApply with a short summary of your team leadership experience, the platforms you have worked with, the size of the teams you have managed and one measurable improvement you delivered. Please also include your availability and compensation expectations. Use anonymised examples and do not share confidential client information.